Delivery & Dispatch

Once your order has been dispatched, you will receive it within a few working days for Standard Delivery.
dotMod UK aim to have all orders dispatched within 1 working day this cannot guarantee and minor delays may occur from time to time during peak periods.

When to Contact Us

If you have recently placed an order with us and have chosen Standard Delivery please allow up to 10 days before contacting us. This is to ensure that the courier has a sufficient amount of time to deliver your parcel.

If you have any general questions regarding our products, please take a look at our FAQ's to see if your question has already been answered. We respond quickly to emails, so please feel free to get in touch.

Orders which are sent via secure mail can either be tracked (APC Overnight, Royal Mail Tracked), tracked and requiring a signature (Royal Mail Tracked & Signed) or just require a signature (Royal Mail Signed For). Deliveries that only require a signature are not a fully trackable service and therefore will only show an update if an attempt of delivery has been made, if the parcel is being returned to the sender or if there is a customs issue (exports only). Deliveries that are tracked without requiring a signature are fully tracked throughout its process in transit, a signature may not be required but a confirmation of delivery can be provided. Tracked services requiring a signature are both fully trackable and require a signature upon receipt of the delivery.

Right To Cancel

A request to cancel an order prior to it being dispatched cannot be guaranteed. Should this be the case you are responsible for the safe return of the order for a refund or replacement in accordance to the Right To Cancel.

For full details on our Right To Cancel, please see our Returns Policy.

Undeliverable Addresses / Returns

dotMod UK are not responsible for any errors that you make on the delivery address. If an order is placed to an invalid or undeliverable delivery address, a refund cannot be issued unless the order is returned to us. We will resend the order if it is returned to us, upon request by you; we may apply a surcharge for the additional postage. Alternatively, we will issue a refund for the products returned to us excluding dotMod UK's delivery charge incurred to send the order. This applies to all delivery services used.

The customer is responsible for providing an address available for delivery. The majority of orders will be sent via a delivery service that requires a signature, it is the customers responsibility to ensure someone is available to provide a signature for the parcel. The customer will be notified if the courier has attempted to deliver your order; a card will be left with instructions on how to arrange a re-delivery or collect the parcel from the local delivery office. If the customers fails to collect the parcel or two unnecessarily delivery attempts have been made, the parcel should be returned to us. Please allow up to 14 working days for undelivered orders to be returned to us. We will resend the order if it is returned to us, upon request by you; we may apply a surcharge for the additional postage. Alternatively, we will issue a refund for the products returned to us excluding dotMod UK's delivery charge incurred to send the order.

dotMod UK cannot guarantee orders placed to address services associated only with the national postal service of that country. This includes PO Boxes, Locker/Deposit boxes such as DHL's Packstations, etc. Orders dispatched in the UK may be sent via APC Overnight and orders dispatched to Europe will be with GLS-Group. Any returns as a result of this will require an additional delivery charge to be resent or a refund will be provided for the items excluding the initial delivery charge.

dotMod UK may be able to leave a parcel at a safe place of the delivery address, by request of the customer. This is at the customers risk and dotMod UK are not responsible for any loss or theft of the parcel once the order has been delivered to the safe place.

dotMod UK are not responsible for checking if products are restricted or prohibited in any countires outside of the European Union. Please check your local customs laws prior to placing the order. We will resend the order to an alternate address if it is returned to us, upon request by you; we may apply a surcharge for the additional postage. Alternatively,  once the order has been returned to us we will issue a refund for the products returned excluding the delivery charge incurred to dotMod UK to send the order. Should the order be destroyed or go missing as a result of a Customs enquiry to the specified delivery country, dotMod UK hold no responsibility for any loss and a refund will not be available.

Shipping Times & Costs

Delivery Services Delivery Time* Price
Standard Delivery 2-5 working days from dispatch £0.99
Express Delivery  1-2 working days from dispatch £2.99
Next Working Day 4pm (Next Day) 4pm next working day (Guaranteed) £4.95
International Signed For (EU) 3-6 working days from dispatch £8.95
International Signed For (Non-EU) 3-8 working days from dispatch £8.95**
International Tracked & Signed (Rest of World)  Up to 2 weeks from dispatch £15.00**
Collect at Store Available within 1 business hour FREE
* Delivery times are from when your order has been dispatched, usually within 1 working day; a confirmation email will be sent .Although rare, sometimes parcels take longer to arrive than the estimated time. Saturday deliveries are not usually available and are therfore exluded from the delivery period.
** Price excludes VAT as all orders outside of the EU are except from VAT. It is down to the recipient to pay the tax applicable in their country.
† Rest of the world includes; Canada, Hong Kong, Japan, Kuwait, Malaysia, Saudi Arabia, Republic Of Korea, Thailand, Singapore. For other countries not listed, please request a quote from sales@Dotmod.co.uk.

We no longer send to the United Arab Emirates and United States of America due to the prohibition of importing Electronic Cigarettes and Nicotine products from the European Union.

 

Free Delivery

Some products qualify for free delivery with no minimum spend required, this will be specified on the product page, either in the description or on the product image. All orders over £15 are entitled to free UK Standard Delivery. We also offer free Express Delivery on all UK orders over £100.